We’re back on the grid momentarily…but only partially. You see, as we’ve complained in the past, our main Gmail account has been approaching 100% for a few weeks now, and we’ve been too preoccupied with other pressing matters to attend to cleaning out our mailbox properly. We attempted to download all of our messages to our mac mail account via POP, but, in all honesty, ended up downloading everything twice, by accident. Since this created a far too unwieldy inbox, we deleted that account and set it to download overnight before we left for our vakay.
Upon arising this morning we were stunned to find that our Gmail account had instead of downloading peacefully, been SUSPENDED for at least 24 hours due to vaguely alluded to TOS violations. Of course, since we were on the road most of yesterday, this was not as frustrating as it sounds, but the reality is that our Gmail account is our main interface with the world, for business and personal matters and losing access to it is a serious matter.
Yes, yes we know it is free. And yes, we probably shouldn’t have downloaded nearly 4G of mail over a period of 4 days.
But what really gets our goat about this is the inability to contact an actual human at Google. We dutifully followed all the links and sent emails and whatnot, but after 5 hours we have yet to receive anything resembling an actual human response.
Luckily, we had some failsafes in place, but the takeaway from all of this is that our already tenuous faith in a hostile universe has been further tested. In (ha ha) Googling the words “gmail” and “suspended” we came up with one blog post that said simply, “Google is the new Microsoft” and we’re deathly afraid that is indeed the case. Sure maybe we did something wrong, but it can’t be THAT uncommon — a trained guide would be able to recognize what happened from our explanation and offer us some assurance that we would be able to get back into our primary email account again at some unspecified time. Or maybe tell us we were SOL. Tell us SOMETHING. The fact that they don’t even offer that is deeply annoying. We may very well be switching my primary email soon.